FAQ
Frequently Asked Questions
What is UNX?
UNX is a digital asset exchange platform provided by Cambix S s.r.o., allowing users to trade cryptocurrencies such as Bitcoin, Ethereum and Corebit.
Who can use UNX services?
To use UNX services, you must:
Be at least 18 years old and have the legal capacity to enter into a contract.
Provide a valid email address, mobile phone number, and street address.
Not be located in a restricted location, such as sanctioned or embargoed jurisdictions (e.g., Crimea, Cuba, Iran, North Korea).
Not be listed on any trade embargoes or economic sanctions lists.
How do I create an account on UNX?
To create an account on UNX:
Provide an email address and your country of residency.
Complete the Know Your Customer (KYC) verification by providing necessary identification information, such as your full name, physical address, and date of birth.
Ensure all information provided is accurate, complete, and up-to-date.
What are the risks associated with trading digital assets on UNX?
Trading digital assets involves substantial risks, including:
Price Volatility: Digital assets are highly volatile and may experience rapid price fluctuations.
Regulatory Changes: Changes in laws or regulations may impact your ability to use UNX services or access digital assets.
Cybersecurity Risks: UNX relies on internet and blockchain technologies, which may be vulnerable to cyberattacks and technical failures.
Market Risks: Digital assets are subject to extreme market conditions, including liquidity shortages and potential market manipulation.
It is crucial to fully understand these risks before engaging in trading activities.
How are my digital assets stored on UNX?
Your digital assets are held in an omnibus vault managed by a third-party custodian. While assets are stored in a shared vault, UNX maintains internal ledger accounts to track each customer's balances separately. Title to your digital assets remains with you, and UNX does not claim ownership over them.
How can I deposit digital assets into my UNX account?
To deposit digital assets:
You must be the beneficial owner of an external account or wallet approved by UNX.
Transfer supported digital assets into your UNX account.
Please note that attempting to deposit unsupported digital assets may result in permanent loss of your assets.
How can I withdraw digital assets from my UNX account?
You can withdraw digital assets subject to:
Applicable withdrawal limits based on factors like account history and transaction activity.
Withdrawal limits are determined upon completion of the KYC process.
Your withdrawals are final and non-reversible once initiated.
Are there any fees for using UNX services?
Yes, all transactions on the UNX platform are subject to fees:
Fees are calculated as a percentage of the transaction amount and are applied automatically.
Users cannot adjust transaction fees or set custom fee structures.
For the most up-to-date fee information, refer to UNX's Fee Policy on the website.
How does UNX handle my personal data and privacy?
UNX is committed to protecting your personal data:
Personal information is collected, used, and disclosed in accordance with the UNX Privacy Policy.
You can review and adjust your personal information by logging into your account.
If you wish to close your account, you must submit a support ticket through the platform.
UNX retains personal data for up to five years or longer as required by applicable laws.
What activities are prohibited on UNX?
Prohibited activities include:
Engaging in activities that violate any applicable law.
Transactions involving illegal goods or services, such as narcotics, stolen goods, or weapons.
Using the services for fraud, harassment, or unauthorized access.
Any conduct that negatively affects the functioning of the services or infringes on intellectual property rights.
UNX reserves the right to suspend or terminate services for violations.
How does UNX ensure account security?
UNX implements industry-standard encryption protocols to protect customer data. However:
It’s important that you maintain the secrecy of your login credentials and enable multi-factor authentication.
It's also recommended to periodically change passwords and use strong, unique passwords.
UNX representatives will never ask for your password, so report any suspicious requests immediately.
What should I do if I have a complaint or dispute with UNX?
If you have a complaint:
Contact UNX's customer support team through the contact page on the website.
UNX aims to resolve all complaints promptly and fairly.
UNX will provide a final response within 15 business days of receiving your complaint.
Does UNX provide financial or investment advice?
No, UNX does not provide financial or investment advice:
All trading decisions are made at your own risk.
You are responsible for determining the appropriateness of any transaction based on your financial circumstances.
UNX will not be held responsible for decisions you make regarding digital assets.
How does UNX handle taxes related to digital asset transactions?
You are solely responsible for determining any taxes applicable to your transactions.
UNX may withhold taxes as required by law and may increase applicable fees to account for taxes owed.
Can I use UNX services from any country?
No, usage is restricted in certain locations:
UNX services are not available in restricted locations under international sanctions or embargoes (e.g., Crimea, Cuba, Iran, North Korea).
You must not be located in, under the control of, or a resident of any restricted jurisdiction.
How does UNX handle account termination?
UNX may:
Modify, suspend, restrict, or terminate your access to services at any time without prior notice.
Close your account if you breach the terms or for other specified reasons.
Upon termination:
You remain liable for all obligations related to your account prior to closure.
UNX will contact you to return any digital assets, except in cases involving fees owed or suspected misconduct.
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