# 20. Governing Law, Venue and Dispute Resolution ### 20.1. These Terms, your use of the Services, any claim, counterclaim or dispute of any kind or nature whatsoever arising out of these Terms, directly or indirectly (“Dispute”), shall be governed by, and construed under the laws of the Lithuania without regard to the principles of conflicts of laws thereof. ### 20.2. You acknowledge and agree that in the event of any Dispute or claim, you will first follow UNX’s complaints policy outlined in section 18.6 in a genuine attempt to resolve the issue. ### 20.3. You expressly acknowledge and agree that any dispute, claim, or controversy arising out of or relating to your use of the Services, which are incapable of being amicably resolved following the complaints process, shall be finally resolved under the Laws of the Republic of Lithuania in the competent courts of the Republic of Lithuania. Matters pertaining to any proceedings or any subsequent award shall remain confidential and the details may not be released into the public domain. ### 20.4. USERS EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN OR INITIATE GROUP ARBITRATION PROCEEDINGS OR CLASS ACTION LAWSUITS RELATED TO ANY DISPUTES OR CLAIMS ARISING FROM THEIR USE OF THE PLATFORM AND/OR SERVICES, AND BOTH YOU AND WE AGREE THAT ANY CLAIMS MADE AGAINST THE OTHER SHALL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. NO CLAIMS SHALL BE CONSOLIDATED UNLESS BY PRIOR MUTUAL AGREEMENT BETWEEN THE USER(S) AND UNX. You are entitled to opt out of and not be bound by the arbitration clause and the class action waiver clause, provided you send written notice to opt out. This notice must be sent by postal mail to our registered address in Slovakia within sixty (60) days of registering your UNX account. Failure to opt out within this period will constitute acceptance of the arbitration and class action waiver clauses. ### 20.5. You agree that UNX shall not be required to give general discovery of documents, but may be required only to produce specific, identified documents which are relevant and material to the outcome of the Dispute. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.unx.com/legal/terms-and-conditions/20.-governing-law-venue-and-dispute-resolution.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.