# Definitions Complaint – a written request or statement of the Client addressed to the Company, stating that in the Client's rights and (or) legitimate interests have been violated in relation to the services provided by the Company or agreements concluded with the Company and asking for satisfaction of the expressed claims. Client – a legal entity or individual to whom the Company provides payment services or with whom the Company has entered into an agreement, and who has submitted a Complaint to the Company. For the purposes of this Policy, "Client" also includes any other party that has filed a Complaint concerning the Company’s services or agreements, such as a client of another financial market participant, a prospective client, etc. Complaints Register – the complaints registration log of the Company maintained in electronic form. Response to the Complaint – a written answer to a Client's complaint. Responsible Person – an employee or other officer of the Company or outsourced third party, assigned as responsible for handling a Complaint with the Client. Supervisory Authority – Ministry of Interior of the Slovak Republic (). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.unx.com/legal/complaints-handling-policy/definitions.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.