Registration

All Complaints submitted in compliance with the procedures outlined in this Policy shall be recorded in the Company’s Complaints Register (annex 1) by the Responsible Person.

The following details must be documented in the Complaints Register at all times:

• the Client's full name;

• the address provided by the Client in the Complaint;

• the date and method of the Complaint submission;

• a brief summary of the Complaint;

• the specific services or products of the Company involved in the Complaint, including their types;

• the date the Company issued its response to the Complaint;

• the final outcome (decision) of the Complaint investigation.